Returns & Refunds Policy
All items must be returned new, unused and with all Encrypted NYC garment tags still attached within 30 days for a FULL REFUND*.
*Next day air charges are nonrefundable.
**International orders (including Canada) must pay for shipping on returns.
Returns that do not meet our policy will not be accepted and sent back to the customer.
Final Sale Items may not be returned.
HOW TO START A RETURN
Make sure to use the same email address you used to make the order.
For US orders and Canadian orders, email us at firstname.lastname@example.org for further assistance.
RECEIVING A REFUND
Your refund will be credited to the original payment method.
If your order has been sent to a destination within the US, all sales taxes will be refunded. For Canadian orders, customs duties and sales taxes are non-refundable through Encrypted.
Please note that refunds can take up to 2-5 business days to show on your account due to varying processing times between payment providers.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your ENCRYPTED NYC account.
Your purchase should be sent back to us within the 30 days of receiving your order.
Goods received after this point will be accepted at our discretion, or will be returned back to the customer.
Please take care trying on items as all products must be returned in a new and unused condition with all ENCRYPTED NYC garment tags still attached.
To arrange a gift return, please email email@example.com and we will assist you further
Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Please email us to firstname.lastname@example.org.
We have made every effort to display the colors of our products that appear on ENCRYPTED NYC as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. Also, since all denim products are washed by hand so there will be some color variation from piece to piece.